Privacy Policy

Effective Date: 30/06/2025
Company Name: WhatsApp Dwar
Website: https://whatsappdwar.com/
Contact Email: whatsappdwar@gmail.com

1. Introduction

At WhatsApp Dwar, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services, including our website, WhatsApp API solutions, chatbot implementations, and marketing campaigns.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

• Name
• Email address
• Phone number (especially WhatsApp number)
• Business name and details
• Billing and payment information (if applicable)

b. Usage Data

• Interactions with our website or chatbots
• Time spent on pages, clicks, and behavior patterns
• IP address, browser type, device information

c. WhatsApp Communication Data

• Message content, timestamps, and customer responses (only when relevant to automation)
• Contact lists provided for campaign purposes (handled with confidentiality)

3. How We Use Your Information

• Provide and improve our services
• Set up and manage WhatsApp API and automation flows
• Send newsletters, updates, or promotional materials (with your consent)
• Offer customer support
• Monitor and enhance the security of our platform

4. Data Sharing & Disclosure

We do not sell or trade your personal data. We may share your information with trusted third parties only in the following cases:

• With your explicit consent
• With service providers assisting us in delivering services (e.g., hosting, analytics, WhatsApp Business API partners)
• When required by law or to respond to legal requests

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. You may request deletion of your data at any time, subject to any legal obligations we must follow.

6. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.

7. Your Rights

You have the right to:

• Access the data we hold about you
• Request correction or deletion
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

8. Cookies & Tracking

Our website may use cookies or similar tracking technologies to improve your browsing experience. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website or chatbot may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 whatsappdwar@gmail.com